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DATE 01 Sep 2002
New amenities launched at Singapore Changi Airport a boon to travellers
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Travellers and visitors who fly in or out of Singapore Changi Airport (Changi) invariably find their experience a pleasant and enjoyable one because every facility and service introduced at the airport has been designed with the customer in mind.
Coupled with first-class facilities is Singapore's reputation for efficiency. Not surprisingly, it takes travellers less than 34 minutes from the time they get off the plane to breeze through immigration, baggage claim and customs checks. Once inside the terminals, travellers are greeted by soothing waterfalls and fountains, lush palms, tropical foliage and blooming orchids, a fitting prelude to their stay in the clean and green garden city.
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Within the airport, a whole host of services and facilities is within easy reach. Changi is a traveller's haven, with over 100 shops, more than 20 food and beverage outlets, and even a roof-top swimming pool. Here are some of the new services and facilities launched this year.
A breath of fresh air: Need to unwind after a long flight? Weary travellers can now rejuvenate themselves with oxygen therapy at Changi's one-stop Shower, Fitness Lifestyle Centre at Terminal 2. They can also catch up on some sleep at the three napping suites, refresh themselves with a shower, work out at the fitness area or enjoy head and shoulders massage as well as foot reflexology.
Getting entertained the mobile way: Besides free and seamless Internet access for those carrying laptops and personal digital assistants (PDAs), travellers can surf at the PC terminals provided at the Internet Centre or E-hub.
For entertainment, the Movie Theatre offers movies round-the-clock. Travellers with mobile phones can also compete in an interactive quiz or watch the latest movie trailers at the Mobile Entertainment Corner. A world's first in an airport, the facility uses the short message service (SMS) available in mobile phones to play the entertainment selections available on the screens.
Hassle-free check-in: Instead of arriving at the airport two to three hours before departure to check-in, travellers can opt for the convenience of checking in by phone or Internet, and be at the airport just an hour before departure. They can indicate their preferred seats 10 hours before their flight. This service is offered by 17 airlines.
Print Me @ Changi: Globetrotting executives who require an important document urgently can use the PrintMeTM service to print from their Internetenabled mobile phones, PDAs or laptops. Changi is the first airport in the world to introduce this service. PrintMeTM, developed by US-based Electronics For Imaging, Inc, allows users to print from any printer in the PrintMeTM network using a mobile device without requiring additional software, drivers or complex IT connections. Documents can also be sent easily to these printers from anywhere in the world.
Easy access to flight information: Getting flight information via the telephone is as simple as saying 1-2-3, with the introduction of a speech recognition feature to the CAAS' Telephone Flight Inquiry Service or TELEFIQS.
Previously, users chose the menu options using the telephone's keypad. This can be a hassle for a caller using a mobile phone without a hands-free kit, as he needs to constantly move the handset away from the ear to make a selection on the system. Now, users simply say the flight number, destination or city of origin, to retrieve the flight arrival and departure schedules. On average, TELEFIQS receives about 10,000 calls per day.
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