American Express today announced that it is deepening its investment in artificial intelligence with the expansion of the Singapore Decision Science Center of Excellence (CoE). The CoE will now extend beyond credit decisioning and fraud prevention use cases to also focus on data science applications in the areas of marketing and servicing model development and production, utilizing artificial intelligence (AI) and machine learning (ML). As part of the expansion, the CoE will also create a generative AI Research & Development practice focused on new AI applications for servicing, risk, and technology. 

In 2022, American Express invested nearly $5.5B in marketing globally. With the expansion of the Singapore Decision Science CoE, data scientists will leverage AI to further optimize the customer marketing portion of our spend by creating personalized and relevant experiences across digital channels. The Decision Science team will also use AI to continue enhancing our digital servicing options, providing greater personalization and nuance in every interaction.

The American Express Singapore Decision Science CoE was established in 2022 with support from the Singapore Economic Development Board (EDB) and Digital Industry Singapore (DISG). Singapore was selected as the location for the CoE because of its exceptional and diverse technical talent pool and its proximity to multiple American Express operational hubs in Asia Pacific. In the initial phase of the CoE, fifty percent of hired talent were women and over ninety percent hold a PhD.

Hiring for the Decision Science CoE is ongoing. Amex is seeking candidates with master's degrees or PhDs in the areas of mathematics, engineering, statistics, physics, operation research, computer science, or other equivalent technical programs for data scientist and AI/ML researcher roles. Interested candidates can check here for job listings.