In a career that has spanned many different countries and regions, Yap Lin Kiat, Executive Vice President, Head of Customer Support at ASML Holding N.V, is currently based in the Netherlands, after stints in the United States and Taiwan.
ASML makes machines that chipmakers use to mass produce microchips, and is an innovation leader in the global semiconductor industry.
He said Singapore’s emphasis on striving for excellence, as well as its focus on honesty and integrity, has shaped his work attitude, and made him more pragmatic and efficient.
“We live in a largely meritocratic society, so from young, we are taught to work hard and aim for the best possible outcome,” Yap said. “At the same time, we go into each challenge with a fair balance of collaboration and innovation.”
Comparing the workplace culture of Taiwan, the US and the Netherlands, Yap observed that his Taiwanese team focused on hard work and collaboration, taking their tasks very seriously. He would try to get the team to speak up more by breaking them up into smaller groups, which made it easier to engage and listen.
On the other hand, his Dutch colleagues were highly independent and innovative, but prioritised lengthy discussions. His role was to steer discussions towards action and implementation at every meeting. He found workplace culture in the US to be the most similar to Singapore, with an emphasis on execution – and he motivated his team by sharing comparative benchmarking data to explain how things are done in other parts of the world.
In a high-pressure environment, his focus is to "prioritise the most important task" and think ahead. Yap noted that his years in National Service (military conscription) helped him to stay calm and be clear on the problem. These attributes now help him effectively lead his team in navigating issues and staying focused on the end result, while taking into account the interests of different stakeholders.