Marshall Liu Mao Sheng, 35, is a Business Development and Customer Engagement Manager at Novo Nordisk Pharma Singapore, which has its Asia-Pacific headquarters in Singapore. He used his SkillsFuture Credit to get a diploma in web and programming and is currently pursuing a Master of Public Health at the National University of Singapore.
1. What is your role exactly and can you describe what a regular day at work is like?
At Novo Nordisk, I look at how we can create new business streams and drive customer engagement through the digital healthcare solutions we are developing. Over the years, my role has expanded beyond Singapore as well — I currently oversee our business in Brunei as part of my portfolio.
To be honest, no two days are the same at Novo Nordisk. My job is to connect the dots between different teams and stakeholders to ensure the smooth completion of projects. Given that digitalisation in healthcare is still an evolving field, I sometimes have to bring in “new dots” — new people from both within and outside the company — to facilitate this.
The challenge we often face is how to effectively communicate the value of our work to the stakeholders involved — from the healthcare practitioners who are using our solutions, to the internal technical team that has to read beyond the lines of code to understand the eventual impact they’re creating for doctors and patients. I prefer a more hands-on approach where I familiarise myself with the project technology stacks we use and speak with doctors to better understand their needs.