Barrier #3: Uncertainty around returns on AI Investment
THE CHALLENGE 60 per cent of respondents reported seeing less than five per cent Earnings Before Interest and Taxes (EBIT) impact from AI adoption, while 18 per cent of respondents, see no financial impact at all. Companies struggle to quantify AI's business impact, leading to stalled investments and difficulty securing executive buy-in for scaled deployment.
SINGAPORE’S AI ADVANTAGE With 56 per cent of Singapore companies already scaling AI—higher than the regional average (38 per cent)—the city-state offers ample opportunities for peer learning. This means MNCs can engage in industry forums, roundtables, and informal networks where peers share practical insights on measuring and capturing AI value.
These learnings that are grounded in real implementations and in the face of current regulatory, talent, and market conditions.
To this end, home-grown large enterprises like DBS Bank and Singapore Airlines have proven that AI adoption can result in measurable outcomes:
- DBS BANK has moved from experimentation to enterprise-wide agentic AI deployment. Their generative AI chatbots handle complex customer conversations whilst improving efficiency—resulting in demonstrable outcomes that justify continued investment.
- SINGAPORE AIRLINES similarly shows measurable results across customer experience transformation and operational efficiency after their decade-long journey in foundation building.
Singapore's concentration of global consulting firms, system integrators, and technology partners means access to advisors who've guided dozens of AI implementations.
These partners bring frameworks for establishing clear value creation metrics from project inception—defining KPIs tied to business outcomes. They help companies avoid the common trap of measuring AI success by models deployed rather than EBIT impact achieved.
Barrier #4: Trust is crucial in scaling AI
THE CHALLENGE The McKinsey report also found that 41 per cent of companies have experienced negative consequences from AI inaccuracy proving the need for trust, accountability and responsible governance in enabling AI adoption at scale.
SINGAPORE’S AI ADVANTAGE While global AI-specific standards and governance are still in its early stages, Singapore took early steps to outline ethical principles for adoption.
Some of these initiatives include:
- AI Verify for traditional AI – A testing and assurance framework that helps organisations assess the transparency and robustness of AI systems based on internationally recognised responsible AI principles through a combination of technical tests and process checks.
- Project Moonshot for generative AI – A gen AI testing toolkit launched by Singapore’s Infocomm Media Development Authority (IMDA) and supported by the AI Verify Foundation to help developers safely build and evaluate large language models (LLMs). It is one of the world’s first open-source frameworks that brings together benchmarking, red-teaming and baseline safety testing so that organisations can assess the quality, security and deployment risks of their generative AI systems before they go live.
- Model AI Governance Framework – Provides practical guidance for companies on ethical AI deployment, risk management, and accountability.
Contrary to the opinion that governance standards slow down adoption, these frameworks and toolkits provide clear guardrails, so companies have the confidence to deploy AI responsibly at scale.
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